Certificate in Communication Skills

Course overview

This diploma is designed to enlighten students on the art of communication, perception, group dynamics and persuasion by studying both verbal and non-verbal communication strategies.

Course Objectives

At the end of the course, participants should be able to;

Discuss the difference between soft skills and hard skills
Identify different communication channels
Differentiate between verbal and non-verbal communication
Discuss filters and barriers
Explain the effect which new technologies have had upon communication
Discuss the importance of culture and context to communication

Course Contents

Introduction to Communication
Types of Communication
Listening Skills
Language for Communication
Communication in Organizations
Communication Network
Writing Business Letter
Writing Memos, Circulars and Notices
Report Writing
Writing E-mail
Oral Communication Skills
Meetings
Reading Skills
Employment Communication – Resume
Employment Communication – Job Interview

Training Format:

All materials are made available through our Online Learning Platform
Students should commit approximately 5-6 hours of their time per week

Materials Provided:

Online delivery of curriculum materials, exercises and templates.

Assignments:

In order to demonstrate their understanding of the course content, students will be required to submit assignments at the end of every month.

Course duration: 4 months

Regions Targeted: Global

Courses Fees: $400